Charlotte M. Prothero customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone 07921823224
Email charlottem.prothero@gmail.com
What information we collect, use, and why
We may collect or use the following personal information for the operation of client or customer accounts:
• Names and contact details
• Addresses
• Purchase or service history
• Technical data, including information about browser and operating systems
We may collect or use the following personal information to comply with legal requirements:
• Name
• Contact information
We may collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information to comply with legal requirements:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you.
How long we keep information
Your data is retained for a maximum period of 3 years, as per Companies Act Section 338 document retention period for private companies.
Who we share information with
Data processors
Squarespace
This data processor does the following activities for us: Website management
Google Analytics
Google Analytics is a third-party traffic analysis service that helps us understand how visitors use this web site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can opt-out of all Google Analytics cookies by installing a browser add-on provided by Google.
Cookies
Cookies are a small file containing information which asks permission to be placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more personalised service. The first time you visited this site you will have been notified about cookies and given a choice to accept or decline. This was done to comply with the EU Cookies Directive, a piece of privacy legislation that requires all websites to get consent from visitors to store or retrieve any information on a computer, smartphone or tablet. All websites owned within the EU or targeted towards EU citizens must comply with this law.
Cookies are used to identify which pages are being viewed on this site, they do not track your activity on any other sites you may visit. Cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. The information is anonymous and used for statistical analysis only.
A cookie does not grant us access to your computer or any information about you stored therein other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer; however, doing so may prevent you from taking full advantage of this website.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
7 October 2024
If after reading this policy statement you do not agree, please discontinue using this website.